Customer Service Associate

Job title / Designation: 
Job Description: 

Customer Assistance:

  •     Respond promptly and courteously to customer inquiries via various channels, including phone, email, chat, or in person.
  •     Assist customers with product or service related questions, troubleshooting, and problem resolution.

Information and Guidance:

  •     Provide accurate information about products, services, pricing, and company policies.
  •     Offer recommendations and guidance to customers to help them make informed decisions.

Order Processing:

  •     Process customer orders, returns, exchanges, and refunds following established procedures.
  •     Ensure accuracy in order details and delivery information.

Issue Resolution:

  •     Investigate and resolve customer complaints, issues, or discrepancies in a timely manner.
  •     Collaborate with other departments or team members to resolve complex problems.


  •     Maintain clear and effective communication with customers, keeping them informed about the status of their inquiries or requests.
  •     Follow up with customers to ensure their issues are resolved to their satisfaction.


  •     Maintain detailed records of customer interactions, transactions, and inquiries in the company's CRM (Customer Relationship Management) system.

Product Knowledge:

  •     Stay updated on product knowledge, industry trends, and company policies to provide accurate information to customers.

Cross Selling and Up Selling:

  •     Identify opportunities to promote and cross sell additional products or services to customers.
Key Skills: 
Job Location: 
Work Experience (Years): 
Annual Salary Range: 
Education Qualification: 
Employment Type: 
Full Time
About Organization: 

Hosting Ultraso

About Organization: 

Our company sells computer servers to USA and Europe customers. We also sell software, operating systems, IPs, and networks to different parts of the world. We have partnered with 119 data centres around the world to provide the best-class service and support to our customers worldwide. Our company is located in USA and India. This vacancy is in India Office.

At Hosting Ultraso, you can learn through books, online resources, events, webinars and online books. Your career matters to you, and it's important to us, too. Because your goals and needs are constantly evolving, we encourage you to take advantage of our personal development, training, and career management programs.

Website URL:
Year Founded: 
Company Size: 
51 - 200 employees
Country Code: 
India (+91)
Mobile or Phone Number: 
Company Address: 
29, Russa Road, East, 1st Lane
Near Rabindra Sarobar Metro Station
Kolkata West Bengal 700033
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