International Voice Process

Job title / Designation: 
Job Description: 

Customer Interaction: Engage with customers via telephone or voice-based communication methods in a professional and courteous manner.

Problem Resolution: Listen to customer concerns, analyze issues, and provide timely and effective solutions or assistance. Escalate complex issues to higher-level support when necessary.

Product/Service Knowledge: Maintain a strong understanding of the company's products or services to accurately address customer inquiries and provide relevant information.

Communication: Clearly and effectively communicate information, policies, and procedures to customers. Ensure that customers understand the solutions and advice provided.

Documentation: Record customer interactions, issues, and solutions accurately in the company's database or CRM system.

Cross-Selling: Identify opportunities for upselling or cross-selling additional products or services to customers when appropriate.

Compliance: Adhere to company policies, guidelines, and compliance regulations throughout customer interactions.

Quality Assurance: Ensure that interactions meet or exceed quality and performance metrics, such as response time, call resolution, and customer satisfaction.

Team Collaboration: Collaborate with colleagues, supervisors, and other departments to resolve customer issues and improve processes.

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Job Location: 
Work Experience (Years): 
Annual Salary Range: 
Education Qualification: 
Employment Type: 
Full Time
About Organization: 

Hosting Ultraso

About Organization: 

Our company sells computer servers to USA and Europe customers. We also sell software, operating systems, IPs, and networks to different parts of the world. We have partnered with 119 data centres around the world to provide the best-class service and support to our customers worldwide. Our company is located in USA and India. This vacancy is in India Office.

At Hosting Ultraso, you can learn through books, online resources, events, webinars and online books. Your career matters to you, and it's important to us, too. Because your goals and needs are constantly evolving, we encourage you to take advantage of our personal development, training, and career management programs.

Website URL:
Year Founded: 
Company Size: 
51 - 200 employees
Country Code: 
India (+91)
Mobile or Phone Number: 
Company Address: 
29, Russa Road, East, 1st Lane
Near Rabindra Sarobar Metro Station
Kolkata West Bengal 700033
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