BPO / Call Centre

Customer Interaction: Engage with customers via telephone or voice-based communication methods in a professional and courteous manner.

Problem Resolution: Listen to customer concerns, analyze issues, and provide timely and effective solutions or assistance. Escalate complex issues to higher-level support when necessary.

Product/Service Knowledge: Maintain a strong understanding of the company's products or services to accurately address customer inquiries and provide relevant information.

Customer Assistance:

•     Respond promptly and courteously to customer inquiries via various channels, including phone, email, chat, or in person.
•     Assist customers with product or service related questions, troubleshooting, and problem resolution.

Information and Guidance:

•     Provide accurate information about products, services, pricing, and company policies.
•     Offer recommendations and guidance to customers to help them make informed decisions.

Order Processing: